Refund policy

🚗 Return & Refund Policy – Auto Drive Info

At Auto Drive Info, we are committed to providing accurate and reliable vehicle history reports using data sourced from multiple trusted providers. Due to the digital nature of our services, all purchases are generally considered final. However, we ensure fair and transparent resolution in case of valid issues.

📌 No Physical Returns

All our products are delivered digitally (vehicle history reports). Therefore, no physical returns are applicable.

💳 Refund Eligibility

You may be eligible for a refund under the following conditions:

  • Duplicate payment for the same report
  • Technical error preventing report generation or delivery
  • You were charged but did not receive your report
  • Report is incomplete or inaccessible due to a system issue
  • Incorrect VIN processed due to a system error (not user input)

❌ Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Incorrect VIN entered by the customer
  • Change of mind after purchase or after report delivery
  • Dissatisfaction due to limited or unavailable data
  • Misinterpretation or misunderstanding of report content
  • Failure to review product details before purchase
  • Delays caused by third-party data providers

⏳ Refund Request Timeframe

All refund requests must be submitted within 7 days of purchase.

📩 How to Request a Refund

To request a refund, please contact our support team with the following details:

  • Order information
  • VIN number used
  • Description of the issue

📧 Email: support@autodriveinfo.com

🔄 Processing Time

Approved refunds will be processed within 5–7 business days to the original payment method.

🔒 Secure Transactions

All transactions are processed securely, and your personal information remains protected at all times.

⚠️ Important Notice Before Filing a Dispute

We are committed to resolving all issues quickly and fairly.

If you experience any problem with your order, please contact our support team first at support@autodriveinfo.com. Most issues are resolved promptly.

Please note that initiating a chargeback without contacting us may:

  • Delay the resolution process
  • Temporarily restrict your account/order during investigation
  • Extend refund timelines due to bank procedures

Our support team is always ready to assist you and provide a faster resolution than the chargeback process.

📢 Agreement

By purchasing a report from Auto Drive Info, you acknowledge and agree to this Refund Policy.