Privacy policy

Last Updated: January 2025

At Auto Drive Info, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and purchase our vehicle history reports.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Billing details

  • Payment information

  • IP address

  • VIN number entered for report generation

Non-Personal Information

  • Browser type

  • Device type

  • Website usage data

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process payments and deliver vehicle history reports

  • Send order confirmations and receipts

  • Provide customer support

  • Improve website performance

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Data Security

We implement industry-standard security measures to protect your information. All transactions are encrypted and processed securely through trusted payment providers.

4. Third-Party Services

We may use third-party services for:

  • Payment processing

  • Analytics

  • Email delivery

  • Government and database vehicle data sources

These providers only access information necessary to perform their services.

5. Cookies

Our website may use cookies to:

  • Improve user experience

  • Analyze traffic

  • Enhance performance

You can disable cookies in your browser settings if preferred.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Withdraw consent

To exercise these rights, contact us:

📧 support@autodriveinfo.com

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Auto Drive Info
📧 support@autodriveinfo.com

Return & Refund Policy

Last Updated: January 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • Receipt or proof of purchase required

To start a return, contact us:

📧 support@autodriveinfo.com

Returns must be sent to:

[INSERT RETURN ADDRESS HERE]

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

âš  Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods

  • Hazardous materials

  • Flammable liquids or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you have questions about your item, please contact us before returning.

Exchanges

The fastest way to get the correct item is to:

  1. Return the original item

  2. Once approved, place a new order separately

European Union – 14 Day Cooling Off Period

If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

The item must:

  • Be unused

  • Be in original packaging

  • Include proof of purchase

Refunds

We will notify you once we receive and inspect your return.

If approved:

  • Refunds are issued to the original payment method

  • Processed within 10 business days

Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since approval, contact us:

📧 support@autodriveinfo.com